 |
 |
|
Cisco Sales Network in Wisconsin, WI:About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-647.Cisco Unified Communications Solutions provided by PBM IT provide your business with certified engineering support that allows you to focus on your primary business functions instead of on IT considerations. Cisco Unified Communications Innovate across the value chain with capabilities embedded into work flows and business applications that transform business processes and increase customer satisfaction. The Cisco Unified Communications system of voice and IP Communications products and applications helps organizations communicate more effectively by helping them streamline business processes, reach the right resource the first time, and increase profitability. Cisco Call Manager ties traditional systems and circuits into an IP-based infrastructure using gateway devices. Gateway devices are responsible for translating the protocols and applications used in the PSTN to those used in the voice over IP (VoIP) world. Gateway interfaces come in traditional analog (FXO/FXS) and digital (T1/E1) flavors that are widely deployed today. Most of the traditional signaling mechanisms supported today are supported by these interfaces. Cisco Call Manager is the underpinning of the unified communications infrastructure. Call Manager handles call routing and, because the underlying protocol is based on the Internet Protocol (IP), geographical boundaries no longer apply to the deployment of this voice system. Branch locations and small office, home-office (SOHO) workers can be distributed throughout the world using the headquarters for all call setup and call teardown activity. Both the Cisco Unity system and Cisco Unity Connection feature robust auto-attendant functions, speech-recognition capabilities, intelligent routing rules, and an advanced set of easily customizable personalization options, so users can interact with the system in a way that is most comfortable and convenient for them. Cisco Unity Express, with voicemail, integrated messaging, and auto-attendant services, available with Cisco integrated services routers, is specifically designed for small to medium-sized offices, including branch offices with up to 250 users. Organizations using unified communications clients saved an average of 32 minutes daily per employee because presence technology enabled staff to reach one another on the first try. The UC 500 does triple duty as a router, including NAT, as well as a firewall and a VPN appliance with both SSL and IPSec. It can also be configured as a Wi-Fi AP. Expandability is handled through Cisco's Catalyst Express 520 Series Switch, which adds eight additional 10/100 PoE ports to the network. Cisco offers a wide array of unified communications client applications, including (1) Cisco IP Communicator: A softphone application that delivers rich Cisco IP telephony directly from your PCs, (2) Cisco Unified Video Advantage: A software application that brings video telephony functions to Cisco Unified IP Phones, (3) Cisco Unified Personal Communicator: A software application for PC and MAC that transparently integrates your most frequently used communications applications and services - softphone, presence, instant messaging, visual voicemail, click to call, employee directory, communication history, video, and web conferencing - into a single, unified, (4) Cisco Unified CallConnector: A software application that delivers easy-to-use call-control and presence features using toolbars in common applications such as Microsoft Office (for Cisco Unified Communications Manager Express environments), (5) Cisco Unified CallConnector Mobility: A software application that provides single-number-reach capabilities through Cisco Unified Communications Manager Express 4.0, (6) Cisco Unified Mobility Advantage: Call routing software that enables single number reach and the ability to seamless transition calls from a mobile phone to your Cisco Unified IP Phone, and vice versa, (7) Cisco Unified Mobile Communicator: An easy-to-use software application that extends unified communications capabilities to mobile phones and smartphones. By using Cisco Unified Contact Center solutions in its own contact centers, Cisco has increased customer satisfaction while lowering time to resolution and reducing operating costs. Cisco offers solutions for small and medium-sized companies as well as very large, multisite enterprise deployments, plus hosted or managed service environments. These solutions deliver (1) Skills-based contact routing, (2) Voice and video self-service, (3) Computer telephony integration (CTI), (4) Multichannel contact management over an IP infrastructure, (5) Inbound and outbound capabilities, and (6) Presence integration. Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is a unified communications solution for small businesses that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. Secure, proven and reliable, the Cisco Unity portfolio of messaging solutions is a foundational element in bringing unified communications to businesses of all sizes. These systems integrate with your existing environment and provide flexible deployment options to meet your organization’s needs. Cisco Unity Unified Messaging delivers powerful voicemail, integrated messaging, and unified messaging that scales to meet the needs of large enterprise organizations and integrates with most traditional telephone and voicemail systems, allowing for a smooth migration to unified communications. Cisco has led the industry in employing a systems approach that integrates Cisco Unified Communications within a Cisco Intelligent Network, helping enable capabilities and information sharing throughout the network. Using the Cisco Unified Communications Management Suite, businesses can actively monitor the Cisco Unified Communications solution to discover potential problems, maintain quality and user satisfaction, and help minimize service downtime. Cisco is committed to providing accessible solutions. The company recognizes that network resources must be accessible and usable by all employees, including people with disabilities. As a result, Cisco customers can fully realize the value of their diverse workforces. For more information about how the Cisco Unified Communications platform conforms to Section 508 of the Rehabilitation Act, go to http://www.cisco.com/go/accessibility or contact your Cisco account manager. |
