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Cisco Unified Communications Solutions provided by PBM IT provide your business with certified engineering support that allows you to focus on your primary business functions instead of on IT considerations.

Cisco secure unified communications help coworkers, partners, vendors, and customers collaborate using any combination of clients, applications, and devices.

Cisco Voice and Unified Messaging solutions provide voice, email and fax message access from a single interface, and allow voice message access from a variety of devices and applications.

Optimize collaboration with Cisco routing, switching, and other infrastructure products: voice gateways, switches with inline power, and voice servers for media-processing software.

The Cisco Unified Communication System the first to fully support Cisco SONA that extends the power of the data network to optimize applications, processes and resources to deliver greater business benefits to enterprises.

Embedded in the Cisco Intelligent Network, the Cisco Unified Communications applications are network-aware in that they seek out the network services they require for example, an IP phone retrieving the proper settings for power or quality of service (QoS).

Cisco Unified Communications uses the pervasive reach of an intelligent network to more closely link communications with business processes.

Proven Cisco contact center software has multichannel, self-service and assisted service capabilities that can help your organization turn reactive support into proactive, unique customer centric experiences.

Cisco industry-leading routers and switches form an intelligent, secure network foundation for unified communications. In addition, Cisco offers a comprehensive suite of security products and features for unified communications.

The ability to quickly develop and easily manage customized applications: Cisco Unified Application Environment 2.5, a rich portfolio of applications and development tools, makes it possible for web or enterprise developers, who have not yet developed telephony and unified communications skills, to use their current development tools to quickly and easily integrate network services and advanced unified communications capabilities (such as presence) with other business applications or develop entirely new transformational applications.

Cisco ASA 5500 Series Adaptive Security Appliances are easy-to-deploy solutions that integrate world-class firewall, Unified Communications (voice/video) security, SSL and IPsec VPN, intrusion prevention (IPS), and content security services in a flexible, modular product family.

With Cisco Unified Communications, businesses can collaborate in real time using advanced applications such as video conferencing, integrated voice and Web conferencing, voicemail, and more—from an integrated, easy-to-use interface on a variety of devices—wired or wireless.

To understand unified communications, you need to understand Voice over IP (VoIP), which is technology that digitizes sound, divides that sound into packets of information, and transmits those packets over an IP network. VoIP evolved into IP telephony, essentially delivering sound to the desktop through IP phones.

Encompassing IP voice, data, and video communications products and applications, the Cisco Unified Communications system helps organizations communicate more effectively, streamline business processes, and positively affect financial results.

Security for Cisco Unified Communications is a natural extension of the Cisco Self-Defending Network, which identifies, prevents, and adapts to threats from both internal and external sources. Only Cisco offers a comprehensive systems approach to security for unified communications by protecting all levels of a unified communications system: the infrastructure, call management, endpoints, and applications. Cisco Unified Communications solutions offer integrated security features such as encryption to prevent eavesdropping, secure messaging to protect who can access and receive messages, phone authentication to protect against unauthorized handsets connecting to the network, and call-control security to ensure phone service is not disrupted by malicious activity. Cisco Self-Defending Network security solutions enhance unified communications security by providing a secure network platform upon which voice over IP (VoIP) is deployed. Granular voice-traffic validation and inspection performed by firewall functions in Cisco routers and the Cisco ASA 5500 Series Adaptive Security Appliance ensure traffic that purports to be voice actually is voice—and that it is abiding by company security policy. Cisco Intrusion Prevention solutions provide an added layer of security by stopping hacking and virus and worm attacks before they even reach the VoIP infrastructure.

Even a small or a medium sized business can derive many benefits from the Cisco Unified Communications system's ability to be easily enlarged when the workload and the need arises.

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