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Featured Solution: Cisco High Availability DataIn 1998, networking equipment giant Cisco Systems got off to an early lead in the VoIP market after acquiring the CallManager product through the acquisition of Selsius Systems. This allowed Cisco Systems to introduce a packet-based voice system that competed with other traditional vendors, such as Alcatel, Avaya, Mitel, Nortel, and Siemens. Since then, these and many other vendors have developed their own proprietary VoIP systems in response to the growing demand for VoIP systems. Unified communications offers choice in how software applications can be deployed - onsite, hosted or on-demand. Run voice, data, and video communications over a single, converged network with call-processing software, telephones, and endpoint devices. Having a management solution that manages the entire solution—from the Cisco Unified Communications applications to the routers, switches, and gateways—enables your team to be more productive and provide a higher level of service for your users. Cisco and its partners provide a lifecycle services approach to deploy and manage the Cisco Unified Communications system. New Cisco Operate Services for Unified Communications combine technical support services capabilities such as server replacement, application software updates and hardware and software problem resolution into one service that covers the entire system. To ensure proper deployment, Cisco is also offering Planning and Design Service Bundles and Optimization Services that are packaged for easy ordering. Cisco Unified Communications creates a unified workspace by integrating IP communications with collaboration products and applications. Innovative Cisco conferencing, unified messaging, unified communications clients, mobility products, and interoperability with third-party applications provide next-generation unified communications capabilities. Cisco Unified Communications licensing and software subscription offerings enable customers to maintain a competitive advantage, increase productivity and transform their business. Cisco industry-leading routers and switches form an intelligent, secure network foundation for unified communications. In addition, Cisco offers a comprehensive suite of security products and features for unified communications. Cisco Unified Presence is a standards-based platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications. The Cisco integrated unified communications system can be more secure than traditional PBX systems. Cisco security solutions are integrated and optimized to provide an additional layer of defense to supplement the security available in the Cisco Unified Communications endpoints, applications, and call control. The Cisco Unified Communications system is an open and extensible platform for real-time communications based on presence, mobility and the intelligent information network. Delivering call-processing options for organizations of all sizes, Cisco also offers Unified Communications Manager Express, an integrated call-processing system available inside Cisco access routers. It supports up to 240 users and provides basic call routing and queuing, meet-me conferencing, paging, intercom, and more for small businesses and enterprise branch offices. In addition, Cisco offers the new Cisco Unified Communications 500 Series for Small Business, which is an all-in-one unified communications solution for up to 48 users. It integrates voice, data, video, security, and wireless into one platform and provides integration with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) and provides the ability at network locations for voice, video, and data networking. Although Cisco Unified Communications applications meet a critical set of business communications needs, many customers operate in business-unique environments or industrial markets that require specialized applications. To meet these needs, Cisco works with leading-edge technology partners to provide the broadest selection of innovative third-party IP telephony applications and products. Cisco intelligent networks are application-aware and actively participate with the applications, automatically providing end devices with rights and priorities based on the needs of the device and the application in accordance with organizational policy. Cisco Unified Communications is a mobile and a unified system that can be added on to at will. It is known to be helpful in the business world by allowing employees to focus on the proper resources. The system includes many new capabilities, features, applications, and products. These include Cisco Unified CallManager, Cisco Unified Personal Communicator, Cisco Unified MeetingPlace, Cisco Unified Unity, Cisco Unified IP contact centre, and Cisco Unified Presence Server and Customer Interaction Analyzer. |
