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Cisco Sales Network in Montana, MT:About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-647.Cisco Unified Communications Solutions provided by PBM IT provide your business with certified engineering support that allows you to focus on your primary business functions instead of on IT considerations. Cisco Unified Communications combine all forms of business communications into a single, unified solution for powerful new ways to improve communication efficiency and productivity. Cisco Unified Contact Center solutions integrate workflow applications and enable a virtual contact center. Integrate work-space applications to collaborate more effectively anytime, anywhere, and on any device. The Cisco Unified Communication System the first to fully support Cisco SONA that extends the power of the data network to optimize applications, processes and resources to deliver greater business benefits to enterprises. The Customer Interaction Analyzer is being introduced to maximize effective communications with customers, a new approach to analytics in the contact center. It uses information from customer interactions, including self service and agent assisted interactions, to determine things like customer distress, agent distress, silence and word patterns. The data helps to give the conversations business context and can help a business to coach and train agents, make changes to processes and self service scripts based upon findings - ultimately creating better customer relationships and growth for the business. At first glance, it seems that without the PSTN infrastructure the cost justifications for VoIP are simple. While PSTN usage can be reduced considerably, it cannot be eliminated totally since the PSTN must handle call overflow and any calls not destined to the remote sites. Also, the extra voice over IP traffic may cause an increase in WAN bandwidth. The cost for this extra capacity will have to be subtracted from the savings achieved from reduced PSTN usage. The step-by-step cost justification example below can be used as a model for other network integration projects. Cisco IP communications technologies deliver innovation through the convergence of voice and data networks, providing accessibility features and capabilities. Cisco WebEx solutions make it easy for global employees to work with colleagues over the web like they do in person. They allow them to connect across firewalls, across platforms, and across the globe. Cisco offers a wide array of unified communications client applications, including (1) Cisco IP Communicator: A softphone application that delivers rich Cisco IP telephony directly from your PCs, (2) Cisco Unified Video Advantage: A software application that brings video telephony functions to Cisco Unified IP Phones, (3) Cisco Unified Personal Communicator: A software application for PC and MAC that transparently integrates your most frequently used communications applications and services - softphone, presence, instant messaging, visual voicemail, click to call, employee directory, communication history, video, and web conferencing - into a single, unified, (4) Cisco Unified CallConnector: A software application that delivers easy-to-use call-control and presence features using toolbars in common applications such as Microsoft Office (for Cisco Unified Communications Manager Express environments), (5) Cisco Unified CallConnector Mobility: A software application that provides single-number-reach capabilities through Cisco Unified Communications Manager Express 4.0, (6) Cisco Unified Mobility Advantage: Call routing software that enables single number reach and the ability to seamless transition calls from a mobile phone to your Cisco Unified IP Phone, and vice versa, (7) Cisco Unified Mobile Communicator: An easy-to-use software application that extends unified communications capabilities to mobile phones and smartphones. Cisco ASA 5500 Series Adaptive Security Appliances are easy-to-deploy solutions that integrate world-class firewall, Unified Communications (voice/video) security, SSL and IPsec VPN, intrusion prevention (IPS), and content security services in a flexible, modular product family. IP communications solutions have proven their ability to help organizations solve such problems, enabling them to streamline business processes and reduce costs. Cisco Unified Personal Communicator, for Cisco Unified Communications Manager users, transparently integrates users most frequently used communication applications and services into a single, unified client. From an easy-to-use interface on the PC or Mac, it gives users quick access to powerful communication tools—voice, video, instant messaging (IM), Web conferencing, call management, directories, and presence information—to help them communicate more effectively and be more productive. It streamlines the communication experience, enabling teams and knowledge workers to work smarter and faster. Cisco also offers integration with enterprise applications, such as CRM, and support for phone-based XML apps. As for devices, any Cisco IP phone, including the 7921 Wi-Fi phone, can be used in conjunction with the UC 500. The company says an eight-user VoIP deployment will list for about $699 per user when combined with Cisco's base IP phone, not including Wi-Fi and controller. In addition to the UC 500's own wireless features, Cisco offers the 526 Wireless Express Mobility Controller. Whereas the UC 500 can support any VoIP phone in Cisco's portfolio, the Cisco 526 is designed to work only with APs in the Wireless Express product line. Today, that means your sole option is the 521 Wireless Express AP, which is similar in form factor to Cisco's 1130AG but offers only an 802.11b/g radio. On the bright side, both autonomous and LWAPP-based APs are available, and we expect other APs to be added to the Wireless Express line in the future to address upcoming Wi-Fi radio standards. The Cisco Technology Developer Program, meanwhile, includes companies that foster innovation, help develop industry standards, and accelerate the integration of business-critical technologies into the Cisco network infrastructure. Their solutions, which are tested for interoperability with Cisco Intelligent Information Network infrastructure, address applications ranging from content networking and customer contact to security, storage, and wireless networking. |
