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Cisco Sales Network in Kentucky, KY:About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-647.Cisco Unified Communications Solutions provided by PBM IT provide your business with certified engineering support that allows you to focus on your primary business functions instead of on IT considerations. Cisco Unified communications improve productivity and help connect employees and customers with the information and expertise they need in real time. Cisco Unified Communications offers rich media conferencing such as Webex and Cisco MeetingPlace that provide complete conferencing solutions. The Cisco Unified Communications system is an open and extensible platform for real-time communications based on presence, mobility and the intelligent information network. Open communications systems have to power to revolutionize and level the playing field, enabling the communication of innovative ideas from any level of the organization. Cisco and its partners provide a lifecycle services approach to deploy and manage the Cisco Unified Communications system. New Cisco Operate Services for Unified Communications combine technical support services capabilities such as server replacement, application software updates and hardware and software problem resolution into one service that covers the entire system. To ensure proper deployment, Cisco is also offering Planning and Design Service Bundles and Optimization Services that are packaged for easy ordering. Unified Communications can help you gain significant productivity improvements for every person in your organziation by deploying an integrated voice and data platform, resulting in lower total cost of ownership. Proven Cisco contact center software has multichannel, self-service and assisted service capabilities that can help your organization turn reactive support into proactive, unique customer centric experiences. Cisco began developing IP telephony solutions in 1997. Today, Cisco is number one in worldwide enterprise voice and the leader in top IP telephony categories. IP telephony delivers an initial wave of business value to our customers by making it possible to (1) Consolidate platforms and reduce total cost of ownership (TCO) and telephony costs through toll-bypass, (2) Take advantage of underused network capacity by carrying voice traffic on the data network, accelerating network usage and maximizing ROI, and (3) Lay a strong foundation for advanced communications and collaboration capabilities. The Cisco Unified Communications Software Subscription enhances communications system and increases business value by offering an economical and timely approach to upgrading to the latest Cisco technology. Through a one-, two-, three-, or five-year subscription, customers have access to the latest major software version upgrades of various Cisco Unified Communications products with Unified Communications Software Subscription. Savings can be optimized by purchasing a multiyear plan. Cisco Unified Communications Software Subscription is available for the following Cisco Unified Communications products: (1) Cisco Unified Communications Manager, (2) Cisco Unified Contact Center Enterprise, (3) Cisco Unified Contact Center Express, (4) Cisco Unified MeetingPlace, (5) Cisco Unified MeetingPlace Express & MeetingPlace Express VT, (6) Cisco Unity, (7) Cisco Unity Connection, (8) Cisco Unified Contact Center Hosted, (9) Cisco Unified Communication Manager Business Edition, (10) Cisco Unified Presence, (11) Cisco Unified Personal Communicator, (12) Cisco Emergency Responder, (13) Cisco Unified Customer Voice Portal, (14) Cisco Intelligent Contact Management Hosted, (15) Cisco Intelligent Contact Management Enterprise, (16) Cisco Unified PhoneProxy, (17) Cisco IP Interactive Voice Response (IP IVR), (18) Cisco Unified Application Server, (19) Cisco Unified Media Engine, (20) Cisco Unified Attendant Console, (21) Cisco Unified Mobile Communicator, (22) Cisco Unified Workspace Licensing, and (23) Cisco Unified Expert Advisor. Cisco Unified Communications offers a new way of communicating that is more personal and timely. Instead of simply connecting products, the Cisco Unified Communications system provides structure and intelligence that helps organizations securely integrate their communications more closely with business processes, and ensure information reaches recipients quickly, through the most appropriate medium. Cisco Unified Personal Communicator, for Cisco Unified Communications Manager users, transparently integrates users most frequently used communication applications and services into a single, unified client. From an easy-to-use interface on the PC or Mac, it gives users quick access to powerful communication tools—voice, video, instant messaging (IM), Web conferencing, call management, directories, and presence information—to help them communicate more effectively and be more productive. It streamlines the communication experience, enabling teams and knowledge workers to work smarter and faster. Cisco offers a variety of solutions for organizations with mobile workers in different work environments. Workers who are frequently mobile will appreciate Cisco Unified Mobility for Cisco Unified Communications Manager or Cisco Unified CallConnector Mobility for Cisco Unified Communications Manager Express. These mobile features publish a single phone number to customers, colleagues, and partners and have calls routed to the device most convenient to them at that time: office, home, or mobile phone. In addition, workers can transparently transfer a call from a cell phone to their office phone (or conversely) when they arrive at the office—without interrupting the call. While traveling, mobile workers can also access enterprise IP communications features, including using the corporate network to carry their calls, thus helping keep costs down. With automated voice self-service solutions—including Cisco Unified Customer Voice Portal and Cisco Unified IP Interactive Voice Response (IP IVR)—many calls do not require agent assistance. Cisco voice self-service solutions use automated speech recognition and text-to-speech to enable callers to obtain personalized answers to increasingly complex questions and conduct business in new and innovative ways. Customers can, for example, pay bills, order products, and track deliveries—all without the costs of interacting with a live agent. The open architecture of Cisco Unified Customer Voice Portal allows callers to access content also used in Web-based interactions, resulting in a consistent customer experience, regardless of the self-service media channel. Cisco Unified Communications products let organizations tap the value of a converged IP network infrastructure, giving users more effective communication options and productivity-enhancing applications, while reducing the high maintenance costs of managing separate voice and data infrastructures. With its decade of experience in IP convergence, Cisco is uniquely qualified to team with the telecom and data professionals in your organization to create an effective, nimble, and visionary technology solution. |
