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Cisco Sales Network in Talbott, Illinois, IL:
About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-6471PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs. Cisco Unified Communications enables collaboration across companies and work spaces. Unified communications offers choice in how software applications can be deployed - onsite, hosted or on-demand. Improve contact center capabilities with skills-based contact routing, voice self-service, computer telephony integration, and multichannel contact management. Cisco Call Manager is the underpinning of the unified communications infrastructure. Call Manager handles call routing and, because the underlying protocol is based on the Internet Protocol (IP), geographical boundaries no longer apply to the deployment of this voice system. Branch locations and small office, home-office (SOHO) workers can be distributed throughout the world using the headquarters for all call setup and call teardown activity. Both the Cisco Unity system and Cisco Unity Connection feature robust auto-attendant functions, speech-recognition capabilities, intelligent routing rules, and an advanced set of easily customizable personalization options, so users can interact with the system in a way that is most comfortable and convenient for them. Cisco Unified Communications is an open architecture so it integrates with other industry-leading applications and a wide variety of endpoints. The open architecture has already allowed hundreds of technology development partners to deliver thousands of integrated applications. Proven Cisco contact center software has multichannel, self-service and assisted service capabilities that can help your organization turn reactive support into proactive, unique customer centric experiences. Cisco management software provides comprehensive network managemen for the entire Cisco Unified Communications solution, helping to increase operational efficiency through advanced monitoring, alerting, diagnostics, provisioning, and reporting capabilities. Cisco messaging solutions are secure and reliable, and they are designed to meet the diverse needs of small, medium-sized, and very large enterprises. These award-winning solutions deliver (1) powerful voicemail, (2) unified messaging, (3) a flexible platform, and (4) time-saving, productivity-enhancing features. When choosing a router for your Cisco Unified Communications Solution, consider (1) the number of phones, (2) the call-processing solution, and (3) the other functions the router will perform. IP communications solutions have proven their ability to help organizations solve such problems, enabling them to streamline business processes and reduce costs. Previously, unified communications technology was only available to large enterprises – now it’s available to small and medium-sized businesses with the advanced technologies from Cisco. Cisco offers a variety of solutions for organizations with mobile workers in different work environments. Workers who are frequently mobile will appreciate Cisco Unified Mobility for Cisco Unified Communications Manager or Cisco Unified CallConnector Mobility for Cisco Unified Communications Manager Express. These mobile features publish a single phone number to customers, colleagues, and partners and have calls routed to the device most convenient to them at that time: office, home, or mobile phone. In addition, workers can transparently transfer a call from a cell phone to their office phone (or conversely) when they arrive at the office—without interrupting the call. While traveling, mobile workers can also access enterprise IP communications features, including using the corporate network to carry their calls, thus helping keep costs down. With automated voice self-service solutions—including Cisco Unified Customer Voice Portal and Cisco Unified IP Interactive Voice Response (IP IVR)—many calls do not require agent assistance. Cisco voice self-service solutions use automated speech recognition and text-to-speech to enable callers to obtain personalized answers to increasingly complex questions and conduct business in new and innovative ways. Customers can, for example, pay bills, order products, and track deliveries—all without the costs of interacting with a live agent. The open architecture of Cisco Unified Customer Voice Portal allows callers to access content also used in Web-based interactions, resulting in a consistent customer experience, regardless of the self-service media channel. Cisco Unified Communications will streamline your business processes and boost productivity, reliability, and competitiveness —all while minimizing risk and enhancing your profitability. |
