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Cisco Sales Network in Norway, Illinois, IL:
About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-6471PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs. Cisco Unified communications improve productivity and help connect employees and customers with the information and expertise they need in real time. Cisco Unified Personal Communicator offers voice, video, instant messaging, conferencing, and presence on a single application. The Cisco Unified Communications system is an open and extensible platform for real-time communications based on presence, mobility and the intelligent information network. New to the Cisco Unified Communications system are Cisco Unified Personal Communicator, Cisco Unified Presence Server and Customer Interaction Analyzer. The Customer Interaction Analyzer is being introduced to maximize effective communications with customers, a new approach to analytics in the contact center. It uses information from customer interactions, including self service and agent assisted interactions, to determine things like customer distress, agent distress, silence and word patterns. The data helps to give the conversations business context and can help a business to coach and train agents, make changes to processes and self service scripts based upon findings - ultimately creating better customer relationships and growth for the business. Cisco unified communications combines individual systems with different communications capabilities into a cohesive, powerful communications system that unleashes human capabilities that are enabled from the utilization of the system. Whereas human collaboration has the power to transform, unified communications is the enabler. Cisco award-winning call-processing software, IP phones, and endpoint devices can help your organization efficiently run voice, data, and video communications over a single, converged network. Cisco industry-leading routers and switches form an intelligent, secure network foundation for unified communications. In addition, Cisco offers a comprehensive suite of security products and features for unified communications. Your organization can flexibly meet its business needs by procuring a broad range of Cisco Unified Communications applications and services on a per-user basis. Cisco Unified Workspace Licensing is an easy-to-use, affordable program. It packages client and server software, licensing, service and support, and software subscription and provides the opportunity to give the full suite of Cisco Unified Communications applications to all users in their workspaces - helping organizations maximize the potential of unified communications. Cisco Unified Communications Software Subscription is available for the following Cisco Unified Communications products: (1) Cisco Unified Communications Manager, (2) Cisco Unified Contact Center Enterprise, (3) Cisco Unified Contact Center Express, (4) Cisco Unified MeetingPlace, (5) Cisco Unified MeetingPlace Express & MeetingPlace Express VT, (6) Cisco Unity, (7) Cisco Unity Connection, (8) Cisco Unified Contact Center Hosted, (9) Cisco Unified Communication Manager Business Edition, (10) Cisco Unified Presence, (11) Cisco Unified Personal Communicator, (12) Cisco Emergency Responder, (13) Cisco Unified Customer Voice Portal, (14) Cisco Intelligent Contact Management Hosted, (15) Cisco Intelligent Contact Management Enterprise, (16) Cisco Unified PhoneProxy, (17) Cisco IP Interactive Voice Response (IP IVR), (18) Cisco Unified Application Server, (19) Cisco Unified Media Engine, (20) Cisco Unified Attendant Console, (21) Cisco Unified Mobile Communicator, (22) Cisco Unified Workspace Licensing, and (23) Cisco Unified Expert Advisor. Cisco Unified Communications offers a new way of communicating that is more personal and timely. Instead of simply connecting products, the Cisco Unified Communications system provides structure and intelligence that helps organizations securely integrate their communications more closely with business processes, and ensure information reaches recipients quickly, through the most appropriate medium. To understand unified communications, you need to understand Voice over IP (VoIP), which is technology that digitizes sound, divides that sound into packets of information, and transmits those packets over an IP network. VoIP evolved into IP telephony, essentially delivering sound to the desktop through IP phones. Cisco has a broad portfolio of conferencing solutions that are integrated within the Cisco Unified Communications system. These solutions help remote workers and teams communicate more effectively and reduce costs. Cisco Unified Communications products take advantage of the intelligence embedded in a smart infrastructure, which is designed to carry any combination of voice, video, and data across the same links and through the same devices. It is also self-optimizing, self-protecting, self-healing, and application-aware, meaning system resources are allocated to maximize employee productivity and prevent downtime. The Cisco Technology Developer Program, meanwhile, includes companies that foster innovation, help develop industry standards, and accelerate the integration of business-critical technologies into the Cisco network infrastructure. Their solutions, which are tested for interoperability with Cisco Intelligent Information Network infrastructure, address applications ranging from content networking and customer contact to security, storage, and wireless networking. |
