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Cisco Sales Network in Normandale, Illinois, IL:
About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-6471PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs. Cisco Unified communications improve productivity and help connect employees and customers with the information and expertise they need in real time. The Cisco Unified Communications system of voice and IP Communications products and applications helps organizations communicate more effectively by helping them streamline business processes, reach the right resource the first time, and increase profitability. By integrating a comprehensive security strategy with your unified communications network, you can help people in any campus, branch, or remote workspace securely connect and collaborate across a wide array of communications applications. New to the Cisco Unified Communications system are Cisco Unified Personal Communicator, Cisco Unified Presence Server and Customer Interaction Analyzer. The Customer Interaction Analyzer is being introduced to maximize effective communications with customers, a new approach to analytics in the contact center. It uses information from customer interactions, including self service and agent assisted interactions, to determine things like customer distress, agent distress, silence and word patterns. The data helps to give the conversations business context and can help a business to coach and train agents, make changes to processes and self service scripts based upon findings - ultimately creating better customer relationships and growth for the business. Cisco builds voice and other unified communications into the network so enhanced communication and collaboration go everywhere the network goes. And because Cisco integrates intelligence throughout the network, unified communications are more secure, more reliable, and easier to manage. As unified communications applications become more prevalent in the extended workspace, more organizations are also realizing the associated benefits. Results documented by Sage Research demonstrate a multitude of benefits—both in terms of employee time savings and financial savings. Unified business communications applications not only facilitate productivity improvements for employees wherever their work takes them, they can also enhance the way in which all employees communicate. Cisco management software provides comprehensive network managemen for the entire Cisco Unified Communications solution, helping to increase operational efficiency through advanced monitoring, alerting, diagnostics, provisioning, and reporting capabilities. The following free-to-download and easy-to-add Cisco Unified Communications Widgets provide a productive and personalized user experience with Cisco Unified Communications applications and Cisco Unified IP Phones: (1) Phone Designer enables you to quickly customize Cisco Unified IP Phone displays with wallpapers of your choice and to create or change ring tones, (2) Click to Call for PCs lets you connect and collaborate with everyone by instantly placing Cisco Unified Communications Manager calls directly from your desktop productivity applications and web browsers, and (3) Visual Voicemail enables you to view, listen, and respond to Cisco Unity and Cisco Unity Connection voicemail messages right from the Cisco Unified IP Phone display, without having to dial into your corporate voicemail box. Cisco Unified Communications offers significant benefits to your business. When financed with Cisco CapitalSM, you can amplify these benefits. Flexible and competitive financing can help you match costs with benefits, preserve cash, protect your investment, and manage lifecycles. Consider the most effective way to make your acquisition. Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is a unified communications solution for small businesses that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. For Cisco Unified Communications Manager Express environments, the Cisco Unified CallConnector for Microsoft Office is a personal computer toolbar-based desktop solution that delivers easy-to-use call control and presence features to end users, enabling increased productivity. The Cisco Unified CallConnector for Microsoft Office uses toolbars within common applications such as Microsoft Outlook and Internet Explorer, providing transparent desktop integration and giving users new and easy ways to communicate more effectively. Cisco has a broad portfolio of conferencing solutions that are integrated within the Cisco Unified Communications system. These solutions help remote workers and teams communicate more effectively and reduce costs. Cisco intelligent networks are application-aware and actively participate with the applications, automatically providing end devices with rights and priorities based on the needs of the device and the application in accordance with organizational policy. The Cisco Unified Communications System first emerged into the business world in March of 2006. As an integrated collection of data, video, and voice applications, the system was made to enable businesses of every size to have the ability to transmit information more effectively, which would in turn cause these businesses to operate more efficiently. |
