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PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs.

With Cisco Unified Communications, employees, business partners, and customers can connect in real time and conduct business across multiple work spaces.

Cisco Unified Communications promotes collaboration across different work spaces through a broad range of clients, applications, and devices.

Call routing over the Internet has profound implications. Companies can now employ distributed work forces, unhindered by geographic boundaries. Teleworkers will be given internal phone numbers that relate to direct inward dialing (DID) blocks registered to the closest office. The teleworker phenomenon has the ability to greatly reduce real estate costs associated with each worker. Teleworkers benefit from reduction of transportation costs and being able to spend more quality time with family and friends.

The transformation provided by the age of the human network will maximize human potential to address the challenges of today, and tomorrow, in unique ways. Unified Communications removes geographical boundaries while providing the social networking tools required to collaborate on important business challenges. Cisco unified communications will breathe inspiration, innovation, and personalization into organizations.

Embedded in the Cisco Intelligent Network, the Cisco Unified Communications applications are network-aware in that they seek out the network services they require for example, an IP phone retrieving the proper settings for power or quality of service (QoS).

Cisco Unified Communications uses the pervasive reach of an intelligent network to more closely link communications with business processes.

Cisco IP Communications solutions are based on open interfaces and industry standards, allowing the integration of best-of-breed technologies.

Cisco industry-leading routers and switches form an intelligent, secure network foundation for unified communications. In addition, Cisco offers a comprehensive suite of security products and features for unified communications.

Cisco offers a comprehensive portfolio of unified communications applications, including application development; rich-media conferencing; telephony applications; unified communications clients; and unified communications mobility, voicemail, and unified messaging, all of which enable more effective personal communications and collaboration. In addition, Cisco offers cost-effective licensing and software subscription to help customers maximize the full power of Cisco Unified Communications.

By using Cisco Unified Contact Center solutions in its own contact centers, Cisco has increased customer satisfaction while lowering time to resolution and reducing operating costs. Cisco offers solutions for small and medium-sized companies as well as very large, multisite enterprise deployments, plus hosted or managed service environments. These solutions deliver (1) Skills-based contact routing, (2) Voice and video self-service, (3) Computer telephony integration (CTI), (4) Multichannel contact management over an IP infrastructure, (5) Inbound and outbound capabilities, and (6) Presence integration.

With its broad portfolio, Cisco offers a solution to address any small, medium-, or enterprise-sized business requirement. And businesses can implement Cisco Unified Communications products at a pace that is right for them with flexible, transparent migration capabilities.

The Cisco Unified Communications 500 Series for Small Businesses, or UC 500, is essentially a scaled-down version of Cisco's ISR (Integrated Services Router) platform. The UC 500 sports an eight-port PoE switch, 4 FXO (analog line) ports, 4 FXS ports (to connect analog phones), one Ethernet WAN connection port and one uplink port to connect an external switch. The UC 500 comes preloaded with both Cisco Unified Communications Manager Express, which handles call routing and other VoIP functions, and Cisco Unity Express, which handles more advanced applications like voicemail and auto attendant/interactive voice response. All the features you'd expect are in there, including conferencing, intercom, and hold music from an internal file or an external source via the UC 500's audio jack.

Cisco Unified Communications Manager video telephony and Cisco Unified MeetingPlace environments and Cisco TelePresence Meeting offer multi-location solutions. The Cisco Unified Videoconferencing Manager provides the ability to efficiently manage and monitor video conferencing network elements and to easily schedule, scale, and control video conferences.

The Cisco Service-Oriented Network Architecture (SONA) is the architectural framework for the enterprise that guides the development of a more intelligent network that can virtualize applications and infrastructure resources across enterprise locations—resulting in greater applications speed, scale, and cost savings.

Businesses of all sizes are seeing a good-sized return on their investment in Cisco Unified Communications and are now watching their output increase.

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