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PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs.

Cisco Unified Communications accelerates decision making and customer service cycles.

Cisco Unified Communications solutions use the network as a platform for collaboration.

As your organization extends its unified communications deployments beyond the boundaries of the campus and branch networks, it must depend on secure remote access and mobility.

Cisco Call Manager is the underpinning of the unified communications infrastructure. Call Manager handles call routing and, because the underlying protocol is based on the Internet Protocol (IP), geographical boundaries no longer apply to the deployment of this voice system. Branch locations and small office, home-office (SOHO) workers can be distributed throughout the world using the headquarters for all call setup and call teardown activity.

Cisco Unified Communications integrates all forms of communications and collaboration systems and devices into a single, unified system that delivers more efficient and effective communications.

Cisco Gold Partners use the latest Cisco voice and conferencing technology that will enable you to (1) Hold meetings from remote locations using audio, video or web technology, (2) Help team members find each other right away--no more telephone tag, (3) Access key technologies through wireless devices, (4) Connect customers with the right person at the right time, (5) Allow employees to work from anywhere, (6) Easily add and integrate new employees saving you time and money, and (7) Safeguard your business from hackers, viruses and other security risks.

Use of softphones resulted in an average savings of $1,727 per month in cell phone and long distance charges. Mobile workers also saved 40 minutes each day, enjoyed greater business communications convenience, and generated annual productivity gains of 3.5 days per year through business continuity impact.

Cisco WebEx solutions make it easy for global employees to work with colleagues over the web like they do in person. They allow them to connect across firewalls, across platforms, and across the globe.

The Cisco Unified Communications Software Subscription enhances communications system and increases business value by offering an economical and timely approach to upgrading to the latest Cisco technology. Through a one-, two-, three-, or five-year subscription, customers have access to the latest major software version upgrades of various Cisco Unified Communications products with Unified Communications Software Subscription. Savings can be optimized by purchasing a multiyear plan.

Cisco Unified Communications offers significant benefits to your business. When financed with Cisco CapitalSM, you can amplify these benefits. Flexible and competitive financing can help you match costs with benefits, preserve cash, protect your investment, and manage lifecycles. Consider the most effective way to make your acquisition.

Cisco Unified Communications offers a new way of communicating that is more personal and timely. Instead of simply connecting products, the Cisco Unified Communications system provides structure and intelligence that helps organizations securely integrate their communications more closely with business processes, and ensure information reaches recipients quickly, through the most appropriate medium.

Cisco IP Communicator, is software that delivers advanced telephony functions to Microsoft Windows-based personal computers for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express users. Wherever users can connect to the corporate network, the application provides high-quality voice calls, along with all the same features they have in the office, including call transfer, call forwarding, and conference calling. Users remain productive whether at the office, at home, or on the road.

Cisco has a broad portfolio of conferencing solutions that are integrated within the Cisco Unified Communications system. These solutions help remote workers and teams communicate more effectively and reduce costs.

Cisco Unified Communications also includes new and exciting capabilities for customer contact centers, helping users readily handle large volumes of customer interactions, whether voice phone calls, e-mail, or Web-based communications. The comprehensive portfolio of Cisco customer contact solutions—including Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center—offers superior service and results in increased customer satisfaction. Contacts are routed to the most appropriate agent, based on business rules and objectives. Advanced computer-telephony-integration capabilities provide call-event and customer-profile information to an agent’s desktop. With the flexibility afforded by products such as the Cisco Unified Mobile Agent, agents can work from home or while traveling.

Using the Cisco Lifecycle Services approach, Cisco and its partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications system. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.

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