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Cisco Sales Network in Illinois, IL:About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-647.Cisco Unified Communications Solutions provided by PBM IT provide your business with certified engineering support that allows you to focus on your primary business functions instead of on IT considerations. Cisco secure unified communications help coworkers, partners, vendors, and customers collaborate using any combination of clients, applications, and devices. Cisco Voice and Unified Messaging solutions provide voice, email and fax message access from a single interface, and allow voice message access from a variety of devices and applications. Gateway devices and Call Managers are not limited to geographical boundaries. A properly designed system would easily provide the scalability, redundancy and fault tolerance that highly available networks require. The unified communications approach relates very closely to the Internet model that the Department of Defense designed. The Cisco Call Manager server clustering approach represents a highly available network model that can meet disaster recovery requirements when aligned with the proper underlying quality of service (QoS)-enabled infrastructure. QoS is the glue of the network that guarantees the quality level necessary for real-time communications, such as voice and video. The transformation provided by the age of the human network will maximize human potential to address the challenges of today, and tomorrow, in unique ways. Unified Communications removes geographical boundaries while providing the social networking tools required to collaborate on important business challenges. Cisco unified communications will breathe inspiration, innovation, and personalization into organizations. The Customer Interaction Analyzer is being introduced to maximize effective communications with customers, a new approach to analytics in the contact center. It uses information from customer interactions, including self service and agent assisted interactions, to determine things like customer distress, agent distress, silence and word patterns. The data helps to give the conversations business context and can help a business to coach and train agents, make changes to processes and self service scripts based upon findings - ultimately creating better customer relationships and growth for the business. Cisco Unified Communications is an open architecture so it integrates with other industry-leading applications and a wide variety of endpoints. The open architecture has already allowed hundreds of technology development partners to deliver thousands of integrated applications. Use of softphones resulted in an average savings of $1,727 per month in cell phone and long distance charges. Mobile workers also saved 40 minutes each day, enjoyed greater business communications convenience, and generated annual productivity gains of 3.5 days per year through business continuity impact. Cisco industry-leading routers and switches form an intelligent, secure network foundation for unified communications. In addition, Cisco offers a comprehensive suite of security products and features for unified communications. Cisco Unified Workspace Licensing is available in three versions: (1) Business Edition: Built on the Cisco Unified Communications Manager Business Edition platform, this edition offers call control, voice messaging, unified clients, mobility, and presence in a package optimized to the needs of smaller businesses, (2) Standard Edition: Built on the reliable Cisco Unified Communications Manager platform, this edition includes call control, voice messaging, unified clients, mobility, and presence with the enterprise scalability to support your business as it grows, and (3) Professional Edition: This edition includes all features in Standard Edition, mobile communicator client, audio, video and web conferencing, and other advanced capabilities. Cisco Unified Communications Software Subscription is available for the following Cisco Unified Communications products: (1) Cisco Unified Communications Manager, (2) Cisco Unified Contact Center Enterprise, (3) Cisco Unified Contact Center Express, (4) Cisco Unified MeetingPlace, (5) Cisco Unified MeetingPlace Express & MeetingPlace Express VT, (6) Cisco Unity, (7) Cisco Unity Connection, (8) Cisco Unified Contact Center Hosted, (9) Cisco Unified Communication Manager Business Edition, (10) Cisco Unified Presence, (11) Cisco Unified Personal Communicator, (12) Cisco Emergency Responder, (13) Cisco Unified Customer Voice Portal, (14) Cisco Intelligent Contact Management Hosted, (15) Cisco Intelligent Contact Management Enterprise, (16) Cisco Unified PhoneProxy, (17) Cisco IP Interactive Voice Response (IP IVR), (18) Cisco Unified Application Server, (19) Cisco Unified Media Engine, (20) Cisco Unified Attendant Console, (21) Cisco Unified Mobile Communicator, (22) Cisco Unified Workspace Licensing, and (23) Cisco Unified Expert Advisor. Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is a unified communications solution for small businesses that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. Cisco Unified Personal Communicator, for Cisco Unified Communications Manager users, transparently integrates users most frequently used communication applications and services into a single, unified client. From an easy-to-use interface on the PC or Mac, it gives users quick access to powerful communication tools—voice, video, instant messaging (IM), Web conferencing, call management, directories, and presence information—to help them communicate more effectively and be more productive. It streamlines the communication experience, enabling teams and knowledge workers to work smarter and faster. Cisco offers a variety of solutions for organizations with mobile workers in different work environments. Workers who are frequently mobile will appreciate Cisco Unified Mobility for Cisco Unified Communications Manager or Cisco Unified CallConnector Mobility for Cisco Unified Communications Manager Express. These mobile features publish a single phone number to customers, colleagues, and partners and have calls routed to the device most convenient to them at that time: office, home, or mobile phone. In addition, workers can transparently transfer a call from a cell phone to their office phone (or conversely) when they arrive at the office—without interrupting the call. While traveling, mobile workers can also access enterprise IP communications features, including using the corporate network to carry their calls, thus helping keep costs down. The Cisco Advanced Unified Communications Specialization recognizes partners for their expertise in comprehensive, integrated network voice solutions. Cisco Systems Capital Corporation offers financing programs, including leasing options, to help companies acquire the Cisco technology they need today—without a major capital investment. With innovative, customized financing, companies can maximize cash flow, preserve capital budgets, gain tax advantages, reduce risk of obsolescence, and retain the flexibility to easily upgrade technologies as needs evolve. Cisco Systems Capital Corporation can provide a wide range of solutions ranging from traditional fair market value and operating leases to very aggressive, advanced technology lease options. Bundles of advanced technologies with advanced services and ongoing maintenance provide one price point and one monthly lease payment. These leasing options help customers quickly deploy technology—at the lowest cost of ownership possible. |
