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PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs.

Cisco Unified Communications solutions simplify business processes that depend on human interaction.

Cisco Unified Contact Center solutions integrate workflow applications and enable a virtual contact center.

The Cisco virtual office is designed to create a comprehensive office environment for employees wherever they are by providing extensible network services that include data, voice, video, and wireless mobility

Unified Communication systems address the challenges of yesterday in unique, innovative ways that allow mobility, flexibility, and empowerment. The Internet age has proved that paradigms have the ability to shift overnight and Unified communications have the power to remove geographic, time, hierarchical, political, and language barriers.

The Cisco Unified Presence Server collects information about a user's status, such as whether or not they are using a device such as a telephone, personal computer or video terminal at a particular time. Using this information, applications such as Cisco Unified Personal Communicator and Cisco Unified CallManager can help users connect with colleagues more efficiently by determining the most effective method of communication. The Cisco Unified Presence Server aggregates presence information from the network as well as Cisco Unified CallManager and third-party devices using SIP and SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) and then publishes that information to Cisco Unified IP Phones, Cisco Unified Personal Communicator and third-party services and applications such as IBM Lotus Sametime and Microsoft Live Communications Server (LCS) 2005.

Cisco Unified Communications is an open architecture so it integrates with other industry-leading applications and a wide variety of endpoints. The open architecture has already allowed hundreds of technology development partners to deliver thousands of integrated applications.

Cisco IP communications technologies deliver innovation through the convergence of voice and data networks, providing accessibility features and capabilities.

Cisco WebEx meeting applications provide a full suite of web meeting applications with services to deliver presentations, share documents, demonstrate applications or control a remote desktop.

The following free-to-download and easy-to-add Cisco Unified Communications Widgets provide a productive and personalized user experience with Cisco Unified Communications applications and Cisco Unified IP Phones: (1) Phone Designer enables you to quickly customize Cisco Unified IP Phone displays with wallpapers of your choice and to create or change ring tones, (2) Click to Call for PCs lets you connect and collaborate with everyone by instantly placing Cisco Unified Communications Manager calls directly from your desktop productivity applications and web browsers, and (3) Visual Voicemail enables you to view, listen, and respond to Cisco Unity and Cisco Unity Connection voicemail messages right from the Cisco Unified IP Phone display, without having to dial into your corporate voicemail box.

Cisco Smart Business Unified Communications System offers small businesses a simple, affordable, easy-to-manage unified communications system, eliminates multiple servers and combines voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities. It also supports the portfolio of Cisco Unified IP Phones, Internet connectivity with firewall protection, virtual private networks (VPNs), and wireless LAN access for reliable, highly secure communications. Combined with its optional desktop application support, Cisco Smart Business Communications System enables more effective collaboration by using simple yet powerful capabilities such as instant messaging, single-number reach, and desktop control of all calls and messages to help enrich the total communications experience.

Unified Communications applications lead to more effect effective communication. Beyond replacing a traditional channel for contacting employees, Unified Communications applications also enable smarter communication. Employees can consult the best method for reaching coworkers before even initiating contact, thereby improving the efficiency in their interactions with others.

For Cisco Unified Communications Manager Express environments, the Cisco Unified CallConnector for Microsoft Office is a personal computer toolbar-based desktop solution that delivers easy-to-use call control and presence features to end users, enabling increased productivity. The Cisco Unified CallConnector for Microsoft Office uses toolbars within common applications such as Microsoft Outlook and Internet Explorer, providing transparent desktop integration and giving users new and easy ways to communicate more effectively.

Cisco offers a variety of solutions for organizations with mobile workers in different work environments. Workers who are frequently mobile will appreciate Cisco Unified Mobility for Cisco Unified Communications Manager or Cisco Unified CallConnector Mobility for Cisco Unified Communications Manager Express. These mobile features publish a single phone number to customers, colleagues, and partners and have calls routed to the device most convenient to them at that time: office, home, or mobile phone. In addition, workers can transparently transfer a call from a cell phone to their office phone (or conversely) when they arrive at the office—without interrupting the call. While traveling, mobile workers can also access enterprise IP communications features, including using the corporate network to carry their calls, thus helping keep costs down.

Cisco unified communications (1) Ties together: telephone, voice mail, e-mail, and information services, (2) has all the features commonly associated with PBX and Centrex systems: voice mail, presence management, find-me/follow-me functions, telephone directories, and least-cost routing, (3) utilizes network routers, switches, software, and other standards-based networking gear, and (4) has the services traditionally associated with the data network available via the phone system, and vice versa.

Cisco Unified Communications products let organizations tap the value of a converged IP network infrastructure, giving users more effective communication options and productivity-enhancing applications, while reducing the high maintenance costs of managing separate voice and data infrastructures. With its decade of experience in IP convergence, Cisco is uniquely qualified to team with the telecom and data professionals in your organization to create an effective, nimble, and visionary technology solution.

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