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PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs.

Cisco Unified Communications accelerates decision making and customer service cycles.

Cisco Unity Connection is a feature-rich solution, with voicemail and integrated messaging options, that is tailored to meet the needs of organizations with up to 3000 users.

Improve contact center capabilities with skills-based contact routing, voice self-service, computer telephony integration, and multichannel contact management.

The Cisco Unified Communication System the first to fully support Cisco SONA that extends the power of the data network to optimize applications, processes and resources to deliver greater business benefits to enterprises.

Cisco Unified Personal Communicator simplifies the way workers share information by helping them to communicate in real time. Its user-friendly GUI (Graphical User Interface) makes it easy to move through multiple communications applications. The Unified Personal Communicator bridges the gap between the stand-alone applications on the desktop, telephone and network. Using dynamic presence information, employees can search existing directories to locate contacts and simply click to call using voice and video, allowing them to exchange ideas face-to-face. The virtual nature of IP networks allows remote or traveling employees to securely access these tools from wherever they are.

Cisco Unified Communications is an open architecture so it integrates with other industry-leading applications and a wide variety of endpoints. The open architecture has already allowed hundreds of technology development partners to deliver thousands of integrated applications.

Companies using integrated voice and Web conferencing reported a 30 percent reduction in conferencing expenses (by making integrated conferencing capabilities available in-house and on-network) and an average savings of $1,700 per month in travel costs.

The Cisco TelePresence meeting solution creates a live, face-to-face meeting experience over the network, empowering you to interact and collaborate like never before. Cisco TelePresence combines high-quality audio, high-definition video and interactive elements to deliver an in-person meeting experience over your network.

Cisco offers a wide array of unified communications client applications, including (1) Cisco IP Communicator: A softphone application that delivers rich Cisco IP telephony directly from your PCs, (2) Cisco Unified Video Advantage: A software application that brings video telephony functions to Cisco Unified IP Phones, (3) Cisco Unified Personal Communicator: A software application for PC and MAC that transparently integrates your most frequently used communications applications and services - softphone, presence, instant messaging, visual voicemail, click to call, employee directory, communication history, video, and web conferencing - into a single, unified, (4) Cisco Unified CallConnector: A software application that delivers easy-to-use call-control and presence features using toolbars in common applications such as Microsoft Office (for Cisco Unified Communications Manager Express environments), (5) Cisco Unified CallConnector Mobility: A software application that provides single-number-reach capabilities through Cisco Unified Communications Manager Express 4.0, (6) Cisco Unified Mobility Advantage: Call routing software that enables single number reach and the ability to seamless transition calls from a mobile phone to your Cisco Unified IP Phone, and vice versa, (7) Cisco Unified Mobile Communicator: An easy-to-use software application that extends unified communications capabilities to mobile phones and smartphones.

When choosing a router for your Cisco Unified Communications Solution, consider (1) the number of phones, (2) the call-processing solution, and (3) the other functions the router will perform.

With its broad portfolio, Cisco offers a solution to address any small, medium-, or enterprise-sized business requirement. And businesses can implement Cisco Unified Communications products at a pace that is right for them with flexible, transparent migration capabilities.

Previously, unified communications technology was only available to large enterprises – now it’s available to small and medium-sized businesses with the advanced technologies from Cisco.

Although Cisco Unified Communications applications meet a critical set of business communications needs, many customers operate in business-unique environments or industrial markets that require specialized applications. To meet these needs, Cisco works with leading-edge technology partners to provide the broadest selection of innovative third-party IP telephony applications and products.

Cisco also helps ensure that its customers have a clear migration path to an IP-based system and a smooth transition from—or coexistence with—older equipment, including time-division multiplexing (TDM)-based telephony systems. Customers can work closely with Cisco—and its partners—to plan for future growth, simplify technology adoption, improve deployment time, and reduce overall costs.

Cisco Unified Communications is a mobile and a unified system that can be added on to at will. It is known to be helpful in the business world by allowing employees to focus on the proper resources. The system includes many new capabilities, features, applications, and products. These include Cisco Unified CallManager, Cisco Unified Personal Communicator, Cisco Unified MeetingPlace, Cisco Unified Unity, Cisco Unified IP contact centre, and Cisco Unified Presence Server and Customer Interaction Analyzer.

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