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PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs.

In 1998, networking equipment giant Cisco Systems got off to an early lead in the VoIP market after acquiring the CallManager product through the acquisition of Selsius Systems. This allowed Cisco Systems to introduce a packet-based voice system that competed with other traditional vendors, such as Alcatel, Avaya, Mitel, Nortel, and Siemens. Since then, these and many other vendors have developed their own proprietary VoIP systems in response to the growing demand for VoIP systems.

Cisco Mobile Solutions for Unified Communications combine the convenience and flexibility of mobile communications with the benefits of Cisco Unified Communications.

As your organization extends its unified communications deployments beyond the boundaries of the campus and branch networks, it must depend on secure remote access and mobility.

The Cisco Unified Communications system is based on the Cisco industry-leading IP Communications portfolio including Cisco CallManager, Cisco Unity, Cisco MeetingPlace and Cisco IP Contact Center and now includes additional innovative products, applications, features and capabilities.

Cisco Unified Communications integrates all forms of communications and collaboration systems and devices into a single, unified system that delivers more efficient and effective communications.

Cisco Gold Partners use the latest Cisco voice and conferencing technology that will enable you to (1) Hold meetings from remote locations using audio, video or web technology, (2) Help team members find each other right away--no more telephone tag, (3) Access key technologies through wireless devices, (4) Connect customers with the right person at the right time, (5) Allow employees to work from anywhere, (6) Easily add and integrate new employees saving you time and money, and (7) Safeguard your business from hackers, viruses and other security risks.

Proven Cisco contact center software has multichannel, self-service and assisted service capabilities that can help your organization turn reactive support into proactive, unique customer centric experiences.

Cisco management software provides comprehensive network managemen for the entire Cisco Unified Communications solution, helping to increase operational efficiency through advanced monitoring, alerting, diagnostics, provisioning, and reporting capabilities.

The ability to quickly develop and easily manage customized applications: Cisco Unified Application Environment 2.5, a rich portfolio of applications and development tools, makes it possible for web or enterprise developers, who have not yet developed telephony and unified communications skills, to use their current development tools to quickly and easily integrate network services and advanced unified communications capabilities (such as presence) with other business applications or develop entirely new transformational applications.

Cisco solutions for network management allow businesses to actively monitor, manage and configure Cisco Unified Communications Solutions to (1) Reduce operational costs, (2) Proactively discover potential problems, (3) Maintain quality and user satisfaction, and (4) Help minimize service downtime.

Cisco Unified Communications Manager, the software-based media-processing component of the Cisco Unified Communications system, provides a scalable, highly available IP telephony call-processing solution. With its flexible deployment options, Cisco Unified Communications Manager can meet any need—from telecommuters, mobile workers, and distributed offices to the largest enterprise. With the ability to cluster multiple Cisco Unified Communications Manager servers and manage them as a single entity—a capability unique to Cisco—system capacity can scale to 1 million users in a network with 100 sites or more, with built-in redundancy to ensure reliable service. Cisco Unified Communications Manager comes with a host of innovative and robust features, including integration with Microsoft Outlook address books for simplified dialing, analysis, and reporting tools for detailed call records, a receptionist console, and conference calling.

Cisco Unified Personal Communicator, for Cisco Unified Communications Manager users, transparently integrates users most frequently used communication applications and services into a single, unified client. From an easy-to-use interface on the PC or Mac, it gives users quick access to powerful communication tools—voice, video, instant messaging (IM), Web conferencing, call management, directories, and presence information—to help them communicate more effectively and be more productive. It streamlines the communication experience, enabling teams and knowledge workers to work smarter and faster.

Cisco TelePresence is an innovative new technology that combines rich audio, high-definition video, and interactive elements to deliver a unique, “in-person” experience—over the network. It is designed to bring users closer to the important people, places, and events in their personal and professional lives.

Cisco intelligent networks are application-aware and actively participate with the applications, automatically providing end devices with rights and priorities based on the needs of the device and the application in accordance with organizational policy.

Cisco Unified Communications will streamline your business processes and boost productivity, reliability, and competitiveness —all while minimizing risk and enhancing your profitability.

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