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Cisco Sales Network in San Luis Obispo County, California, CA:Cisco Sales Network PBM IT Unified Communications Solutions - Call (888) 233-6471Cisco Sales Network PBM IT Unified Communications solutions provide your business with the expertise and infrastructure necessary to operate your business. Cisco Unified Communications integrate applications and allow workers to collaborate in real time using their favorite tools and software. Cisco Unified Contact Center solutions integrate workflow applications and enable a virtual contact center. Improve contact center capabilities with skills-based contact routing, voice self-service, computer telephony integration, and multichannel contact management. The transformation provided by the age of the human network will maximize human potential to address the challenges of today, and tomorrow, in unique ways. Unified Communications removes geographical boundaries while providing the social networking tools required to collaborate on important business challenges. Cisco unified communications will breathe inspiration, innovation, and personalization into organizations. Embedded in the Cisco Intelligent Network, the Cisco Unified Communications applications are network-aware in that they seek out the network services they require for example, an IP phone retrieving the proper settings for power or quality of service (QoS). Unified Communications can help you gain significant productivity improvements for every person in your organziation by deploying an integrated voice and data platform, resulting in lower total cost of ownership. Cisco IP Communications solutions are based on open interfaces and industry standards, allowing the integration of best-of-breed technologies. The Cisco TelePresence meeting solution creates a live, face-to-face meeting experience over the network, empowering you to interact and collaborate like never before. Cisco TelePresence combines high-quality audio, high-definition video and interactive elements to deliver an in-person meeting experience over your network. The ability to quickly develop and easily manage customized applications: Cisco Unified Application Environment 2.5, a rich portfolio of applications and development tools, makes it possible for web or enterprise developers, who have not yet developed telephony and unified communications skills, to use their current development tools to quickly and easily integrate network services and advanced unified communications capabilities (such as presence) with other business applications or develop entirely new transformational applications. Cisco Unified Communications Software Subscription is available for the following Cisco Unified Communications products: (1) Cisco Unified Communications Manager, (2) Cisco Unified Contact Center Enterprise, (3) Cisco Unified Contact Center Express, (4) Cisco Unified MeetingPlace, (5) Cisco Unified MeetingPlace Express & MeetingPlace Express VT, (6) Cisco Unity, (7) Cisco Unity Connection, (8) Cisco Unified Contact Center Hosted, (9) Cisco Unified Communication Manager Business Edition, (10) Cisco Unified Presence, (11) Cisco Unified Personal Communicator, (12) Cisco Emergency Responder, (13) Cisco Unified Customer Voice Portal, (14) Cisco Intelligent Contact Management Hosted, (15) Cisco Intelligent Contact Management Enterprise, (16) Cisco Unified PhoneProxy, (17) Cisco IP Interactive Voice Response (IP IVR), (18) Cisco Unified Application Server, (19) Cisco Unified Media Engine, (20) Cisco Unified Attendant Console, (21) Cisco Unified Mobile Communicator, (22) Cisco Unified Workspace Licensing, and (23) Cisco Unified Expert Advisor. The Cisco Unified Communications system is an open and extensible platform for real-time communications based on presence, mobility and the intelligent information network. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express support numerous rich-media client applications that further improve user productivity and streamline business processes. Cisco offers a variety of solutions for organizations with mobile workers in different work environments. Workers who are frequently mobile will appreciate Cisco Unified Mobility for Cisco Unified Communications Manager or Cisco Unified CallConnector Mobility for Cisco Unified Communications Manager Express. These mobile features publish a single phone number to customers, colleagues, and partners and have calls routed to the device most convenient to them at that time: office, home, or mobile phone. In addition, workers can transparently transfer a call from a cell phone to their office phone (or conversely) when they arrive at the office—without interrupting the call. While traveling, mobile workers can also access enterprise IP communications features, including using the corporate network to carry their calls, thus helping keep costs down. Cisco Unified Communications also includes new and exciting capabilities for customer contact centers, helping users readily handle large volumes of customer interactions, whether voice phone calls, e-mail, or Web-based communications. The comprehensive portfolio of Cisco customer contact solutions—including Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center—offers superior service and results in increased customer satisfaction. Contacts are routed to the most appropriate agent, based on business rules and objectives. Advanced computer-telephony-integration capabilities provide call-event and customer-profile information to an agent’s desktop. With the flexibility afforded by products such as the Cisco Unified Mobile Agent, agents can work from home or while traveling. Using the Cisco Lifecycle Services approach, Cisco and its partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications system. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs. |
