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Cisco Sales Network in Los Angeles County, California, CA:

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Cisco Sales Network PBM IT Unified Communications Solutions - Call (888) 233-6471

Cisco Sales Network PBM IT Unified Communications solutions provide your business with the expertise and infrastructure necessary to operate your business.

Cisco Unified Communications accelerate decision making and customer service cycles.

The Cisco Unified Communications system of voice and IP Communications products and applications helps organizations communicate more effectively by helping them streamline business processes, reach the right resource the first time, and increase profitability.

Cisco Call Manager ties traditional systems and circuits into an IP-based infrastructure using gateway devices. Gateway devices are responsible for translating the protocols and applications used in the PSTN to those used in the voice over IP (VoIP) world. Gateway interfaces come in traditional analog (FXO/FXS) and digital (T1/E1) flavors that are widely deployed today. Most of the traditional signaling mechanisms supported today are supported by these interfaces.

Powerful business leaders are continuously faced with a similar challenge: How do I reinvent the corporate culture and business processes of yesterday? Unified communications systems provide the communications necessary to deal with changing market conditions in a stealthy fashion, allowing corporations to adapt to these conditions in an instant.

The Customer Interaction Analyzer is being introduced to maximize effective communications with customers, a new approach to analytics in the contact center. It uses information from customer interactions, including self service and agent assisted interactions, to determine things like customer distress, agent distress, silence and word patterns. The data helps to give the conversations business context and can help a business to coach and train agents, make changes to processes and self service scripts based upon findings - ultimately creating better customer relationships and growth for the business.

Cisco Unified Communications is an open architecture so it integrates with other industry-leading applications and a wide variety of endpoints. The open architecture has already allowed hundreds of technology development partners to deliver thousands of integrated applications.

Deployed at a branch office, Cisco Unity Express can function in a survivable configuration with centralized call control. It can also network back to a centralized Cisco Unity or Cisco Unity Connection site, allowing employees to communicate from one location to the other with ease and familiarity.

Cisco WebEx Connect is an enterprise-class, on-demand unified communications client that combines instant messaging, team spaces, and business applications to bring people, data, and processes together. WebEx Connect is the first collaborative software as a service (SaaS) platform that allows developers and customers to integrate multiple applications to create powerful collaborative business solutions.

Cisco Unified Workspace Licensing is available in three versions: (1) Business Edition: Built on the Cisco Unified Communications Manager Business Edition platform, this edition offers call control, voice messaging, unified clients, mobility, and presence in a package optimized to the needs of smaller businesses, (2) Standard Edition: Built on the reliable Cisco Unified Communications Manager platform, this edition includes call control, voice messaging, unified clients, mobility, and presence with the enterprise scalability to support your business as it grows, and (3) Professional Edition: This edition includes all features in Standard Edition, mobile communicator client, audio, video and web conferencing, and other advanced capabilities.

By using Cisco Unified Contact Center solutions in its own contact centers, Cisco has increased customer satisfaction while lowering time to resolution and reducing operating costs. Cisco offers solutions for small and medium-sized companies as well as very large, multisite enterprise deployments, plus hosted or managed service environments. These solutions deliver (1) Skills-based contact routing, (2) Voice and video self-service, (3) Computer telephony integration (CTI), (4) Multichannel contact management over an IP infrastructure, (5) Inbound and outbound capabilities, and (6) Presence integration.

With its broad portfolio, Cisco offers a solution to address any small, medium-, or enterprise-sized business requirement. And businesses can implement Cisco Unified Communications products at a pace that is right for them with flexible, transparent migration capabilities.

Cisco IP Communicator, is software that delivers advanced telephony functions to Microsoft Windows-based personal computers for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express users. Wherever users can connect to the corporate network, the application provides high-quality voice calls, along with all the same features they have in the office, including call transfer, call forwarding, and conference calling. Users remain productive whether at the office, at home, or on the road.

Although Cisco Unified Communications applications meet a critical set of business communications needs, many customers operate in business-unique environments or industrial markets that require specialized applications. To meet these needs, Cisco works with leading-edge technology partners to provide the broadest selection of innovative third-party IP telephony applications and products.

Cisco unified communications (1) Ties together: telephone, voice mail, e-mail, and information services, (2) has all the features commonly associated with PBX and Centrex systems: voice mail, presence management, find-me/follow-me functions, telephone directories, and least-cost routing, (3) utilizes network routers, switches, software, and other standards-based networking gear, and (4) has the services traditionally associated with the data network available via the phone system, and vice versa.

Companies both large and small have embraced the Cisco Unified Communications system as the first choice solution for making their individual businesses more efficient as well as more productive through the use of Internet Protocol (IP) based communications.

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