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Cisco Sales Network in Lemoore, California, CA:
About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-6471PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs. Cisco secure unified communications help coworkers, partners, vendors, and customers collaborate using any combination of clients, applications, and devices. Unified communications offers choice in how software applications can be deployed - onsite, hosted or on-demand. Run voice, data, and video communications over a single, converged network with call-processing software, telephones, and endpoint devices. Powerful business leaders are continuously faced with a similar challenge: How do I reinvent the corporate culture and business processes of yesterday? Unified communications systems provide the communications necessary to deal with changing market conditions in a stealthy fashion, allowing corporations to adapt to these conditions in an instant. The Customer Interaction Analyzer is being introduced to maximize effective communications with customers, a new approach to analytics in the contact center. It uses information from customer interactions, including self service and agent assisted interactions, to determine things like customer distress, agent distress, silence and word patterns. The data helps to give the conversations business context and can help a business to coach and train agents, make changes to processes and self service scripts based upon findings - ultimately creating better customer relationships and growth for the business. Cisco Unity Express, with voicemail, integrated messaging, and auto-attendant services, available with Cisco integrated services routers, is specifically designed for small to medium-sized offices, including branch offices with up to 250 users. Organizations using unified communications clients saved an average of 32 minutes daily per employee because presence technology enabled staff to reach one another on the first try. Cisco provides call-processing solutions for organizations of all sizes and types to manage voice, video, mobility, and presence services between IP phones and endpoints, voice-over-IP (VoIP) gateways, mobile devices, and multimedia applications. According to SearchNetwork.com, these industry-leading IP private-branch-exchange (PBX) solutions have received stellar marks from users, who give high ratings to voice quality, network integration, and interoperability. Cisco Unified Presence is a standards-based platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications. Cisco is unique in its ability to provide an end-to-end integrated unified communications system. This comprehensive solution includes the industry-leading routers and switches that comprise the basic infrastructure elements of an end-to-end, integrated network. According to Sage Research, organizations that use a single, primary vendor for IP telephony have a 43-percent lower network cost of ownership than those that use multiple vendors. With Cisco Unified Communications, businesses can collaborate in real time using advanced applications such as video conferencing, integrated voice and Web conferencing, voicemail, and more—from an integrated, easy-to-use interface on a variety of devices—wired or wireless. Cisco Unified Presence adds another layer of functions to tools, including the Cisco Unified Personal Communicator. Using dynamic presence information, users can check the availability of colleagues in real time, reducing phone tag and improving productivity. Cisco Unified Presence also provides a standards-based presence service that works with Cisco Unified IP phones connected to Cisco Unified Communications Manager. Support of open standards enables integration to other systems such as IBM Lotus solutions using Session Initiation Protocol (SIP) or Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions (SIMPLE). Cisco Unified Communications Manager and Cisco Unified Presence also support Microsoft Live Communications Server 2005 and the Microsoft Office Communicator clients connected to Microsoft Live Communications Server. In short, Cisco Unified Presence helps users quickly connect to their colleagues using the most appropriate communications medium at any given time. The Cisco TelePresence Meeting solution, creates a live, face-to-face meeting experience, empowering users to interact and collaborate like never before. The Cisco TelePresence Meeting is built to be a completely different meeting experience, taking interaction and collaboration to a new level. Because it feels like everyone is in the same room, remote interactions are just as natural and effective as in-person communication, simplifying and accelerating information sharing throughout your organization—thereby increasing profitability. The Cisco Express Unified Communications Specialization integrates critical solutions in converged data, voice, and video networking. Cisco Unified Communications products let organizations tap the value of a converged IP network infrastructure, giving users more effective communication options and productivity-enhancing applications, while reducing the high maintenance costs of managing separate voice and data infrastructures. With its decade of experience in IP convergence, Cisco is uniquely qualified to team with the telecom and data professionals in your organization to create an effective, nimble, and visionary technology solution. |
