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Cisco Sales Network in Fortuna, California, CA:
About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-6471PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs. Cisco Unified Communications integrate applications and allow workers to collaborate in real time using their favorite tools and software. Cisco Unified Communications solutions use the network as a platform for collaboration. Cisco Call Manager ties traditional systems and circuits into an IP-based infrastructure using gateway devices. Gateway devices are responsible for translating the protocols and applications used in the PSTN to those used in the voice over IP (VoIP) world. Gateway interfaces come in traditional analog (FXO/FXS) and digital (T1/E1) flavors that are widely deployed today. Most of the traditional signaling mechanisms supported today are supported by these interfaces. Unified Communication systems address the challenges of yesterday in unique, innovative ways that allow mobility, flexibility, and empowerment. The Internet age has proved that paradigms have the ability to shift overnight and Unified communications have the power to remove geographic, time, hierarchical, political, and language barriers. The Customer Interaction Analyzer is being introduced to maximize effective communications with customers, a new approach to analytics in the contact center. It uses information from customer interactions, including self service and agent assisted interactions, to determine things like customer distress, agent distress, silence and word patterns. The data helps to give the conversations business context and can help a business to coach and train agents, make changes to processes and self service scripts based upon findings - ultimately creating better customer relationships and growth for the business. Cisco builds voice and other unified communications into the network so enhanced communication and collaboration go everywhere the network goes. And because Cisco integrates intelligence throughout the network, unified communications are more secure, more reliable, and easier to manage. Companies using integrated voice and Web conferencing reported a 30 percent reduction in conferencing expenses (by making integrated conferencing capabilities available in-house and on-network) and an average savings of $1,700 per month in travel costs. Cisco WebEx meeting applications provide a full suite of web meeting applications with services to deliver presentations, share documents, demonstrate applications or control a remote desktop. Cisco offers a comprehensive portfolio of unified communications applications, including application development; rich-media conferencing; telephony applications; unified communications clients; and unified communications mobility, voicemail, and unified messaging, all of which enable more effective personal communications and collaboration. In addition, Cisco offers cost-effective licensing and software subscription to help customers maximize the full power of Cisco Unified Communications. Cisco is unique in its ability to provide an end-to-end integrated unified communications system. This comprehensive solution includes the industry-leading routers and switches that comprise the basic infrastructure elements of an end-to-end, integrated network. According to Sage Research, organizations that use a single, primary vendor for IP telephony have a 43-percent lower network cost of ownership than those that use multiple vendors. Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is a unified communications solution for small businesses that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. Cisco Unified CallConnector for Microsoft Office on Cisco Unified Communications Manager Express delivers presence capabilities and instant messaging. It provides information about colleagues’ location, availability, and phone status using the Cisco Unified CallConnector for Microsoft Office toolbars from within Outlook and Internet Explorer. Cisco Unified Communications Manager video telephony and Cisco Unified MeetingPlace environments and Cisco TelePresence Meeting offer multi-location solutions. The Cisco Unified Videoconferencing Manager provides the ability to efficiently manage and monitor video conferencing network elements and to easily schedule, scale, and control video conferences. Cisco unified communications (1) Ties together: telephone, voice mail, e-mail, and information services, (2) has all the features commonly associated with PBX and Centrex systems: voice mail, presence management, find-me/follow-me functions, telephone directories, and least-cost routing, (3) utilizes network routers, switches, software, and other standards-based networking gear, and (4) has the services traditionally associated with the data network available via the phone system, and vice versa. Even a small or a medium sized business can derive many benefits from the Cisco Unified Communications system's ability to be easily enlarged when the workload and the need arises. |
