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Cisco Sales Network in Whitfield, Alabama, AL:
About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-6471PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs. In 1998, networking equipment giant Cisco Systems got off to an early lead in the VoIP market after acquiring the CallManager product through the acquisition of Selsius Systems. This allowed Cisco Systems to introduce a packet-based voice system that competed with other traditional vendors, such as Alcatel, Avaya, Mitel, Nortel, and Siemens. Since then, these and many other vendors have developed their own proprietary VoIP systems in response to the growing demand for VoIP systems. Unified communications offers choice in how software applications can be deployed - onsite, hosted or on-demand. The Cisco virtual office is designed to create a comprehensive office environment for employees wherever they are by providing extensible network services that include data, voice, video, and wireless mobility Cisco Call Manager is the underpinning of the unified communications infrastructure. Call Manager handles call routing and, because the underlying protocol is based on the Internet Protocol (IP), geographical boundaries no longer apply to the deployment of this voice system. Branch locations and small office, home-office (SOHO) workers can be distributed throughout the world using the headquarters for all call setup and call teardown activity. Cisco Unified Personal Communicator simplifies the way workers share information by helping them to communicate in real time. Its user-friendly GUI (Graphical User Interface) makes it easy to move through multiple communications applications. The Unified Personal Communicator bridges the gap between the stand-alone applications on the desktop, telephone and network. Using dynamic presence information, employees can search existing directories to locate contacts and simply click to call using voice and video, allowing them to exchange ideas face-to-face. The virtual nature of IP networks allows remote or traveling employees to securely access these tools from wherever they are. Cisco Unified Communications creates a unified workspace by integrating IP communications with collaboration products and applications. As unified communications applications become more prevalent in the extended workspace, more organizations are also realizing the associated benefits. Results documented by Sage Research demonstrate a multitude of benefits—both in terms of employee time savings and financial savings. Unified business communications applications not only facilitate productivity improvements for employees wherever their work takes them, they can also enhance the way in which all employees communicate. Cisco WebEx solutions make it easy for global employees to work with colleagues over the web like they do in person. They allow them to connect across firewalls, across platforms, and across the globe. Cisco Unified Workspace Licensing is available in three versions: (1) Business Edition: Built on the Cisco Unified Communications Manager Business Edition platform, this edition offers call control, voice messaging, unified clients, mobility, and presence in a package optimized to the needs of smaller businesses, (2) Standard Edition: Built on the reliable Cisco Unified Communications Manager platform, this edition includes call control, voice messaging, unified clients, mobility, and presence with the enterprise scalability to support your business as it grows, and (3) Professional Edition: This edition includes all features in Standard Edition, mobile communicator client, audio, video and web conferencing, and other advanced capabilities. Cisco Smart Business Unified Communications System offers small businesses a simple, affordable, easy-to-manage unified communications system, eliminates multiple servers and combines voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities. It also supports the portfolio of Cisco Unified IP Phones, Internet connectivity with firewall protection, virtual private networks (VPNs), and wireless LAN access for reliable, highly secure communications. Combined with its optional desktop application support, Cisco Smart Business Communications System enables more effective collaboration by using simple yet powerful capabilities such as instant messaging, single-number reach, and desktop control of all calls and messages to help enrich the total communications experience. IP communications solutions have proven their ability to help organizations solve such problems, enabling them to streamline business processes and reduce costs. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express support numerous rich-media client applications that further improve user productivity and streamline business processes. Cisco has a broad portfolio of conferencing solutions that are integrated within the Cisco Unified Communications system. These solutions help remote workers and teams communicate more effectively and reduce costs. With automated voice self-service solutions—including Cisco Unified Customer Voice Portal and Cisco Unified IP Interactive Voice Response (IP IVR)—many calls do not require agent assistance. Cisco voice self-service solutions use automated speech recognition and text-to-speech to enable callers to obtain personalized answers to increasingly complex questions and conduct business in new and innovative ways. Customers can, for example, pay bills, order products, and track deliveries—all without the costs of interacting with a live agent. The open architecture of Cisco Unified Customer Voice Portal allows callers to access content also used in Web-based interactions, resulting in a consistent customer experience, regardless of the self-service media channel. Cisco is committed to providing accessible solutions. The company recognizes that network resources must be accessible and usable by all employees, including people with disabilities. As a result, Cisco customers can fully realize the value of their diverse workforces. For more information about how the Cisco Unified Communications platform conforms to Section 508 of the Rehabilitation Act, go to http://www.cisco.com/go/accessibility or contact your Cisco account manager. |
