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Cisco Sales Network in Watson, Alabama, AL:
About Cisco Unified Communications Solutions by PBM IT - Call (888) 233-6471PBM IT Unified Communications Solutions are Cisco Gold Partner certified. Our staff is uniquely qualified to handle your Unified Communications needs. Cisco Unified Communications enables collaboration across companies and work spaces. Cisco Voice and Unified Messaging solutions provide voice, email and fax message access from a single interface, and allow voice message access from a variety of devices and applications. Run voice, data, and video communications over a single, converged network with call-processing software, telephones, and endpoint devices. Open communications systems have to power to revolutionize and level the playing field, enabling the communication of innovative ideas from any level of the organization. Cisco Unified CallManager 5.0 is now available in a choice of operating models based on customer and channel partner preference. A new appliance model version based on Linux is available now and a version based on the existing open operating system model is scheduled to be available within 12 months. Cisco Gold Partners use the latest Cisco voice and conferencing technology that will enable you to (1) Hold meetings from remote locations using audio, video or web technology, (2) Help team members find each other right away--no more telephone tag, (3) Access key technologies through wireless devices, (4) Connect customers with the right person at the right time, (5) Allow employees to work from anywhere, (6) Easily add and integrate new employees saving you time and money, and (7) Safeguard your business from hackers, viruses and other security risks. Proven Cisco contact center software has multichannel, self-service and assisted service capabilities that can help your organization turn reactive support into proactive, unique customer centric experiences. The UC 500 does triple duty as a router, including NAT, as well as a firewall and a VPN appliance with both SSL and IPSec. It can also be configured as a Wi-Fi AP. Expandability is handled through Cisco's Catalyst Express 520 Series Switch, which adds eight additional 10/100 PoE ports to the network. Cisco Unified Presence is a standards-based platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications. Cisco solutions for network management allow businesses to actively monitor, manage and configure Cisco Unified Communications Solutions to (1) Reduce operational costs, (2) Proactively discover potential problems, (3) Maintain quality and user satisfaction, and (4) Help minimize service downtime. By using the IT data network as the service delivery platform, the Cisco Unified Communication system helps workers to reach the right resource the first time by delivering presence and preference information to an organization's employees. Delivering call-processing options for organizations of all sizes, Cisco also offers Unified Communications Manager Express, an integrated call-processing system available inside Cisco access routers. It supports up to 240 users and provides basic call routing and queuing, meet-me conferencing, paging, intercom, and more for small businesses and enterprise branch offices. In addition, Cisco offers the new Cisco Unified Communications 500 Series for Small Business, which is an all-in-one unified communications solution for up to 48 users. It integrates voice, data, video, security, and wireless into one platform and provides integration with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) and provides the ability at network locations for voice, video, and data networking. Why invest in a Cisco Smart Business Communiations System? (1) It's an affordable, complete system of voice, data, video, and wireless networking products makes any time any where secure access to information possible, (2) it eEnables more effective and efficient ways of communicating with customers and employees, (3) it is a purpose built business communications solution that is easy to deploy and use while allowing for business growth, and (4) it has easy integration with existing desktop applications like calendar, e-mail, and customer relationship management (CRM) systems. Cisco Unified Communications also includes new and exciting capabilities for customer contact centers, helping users readily handle large volumes of customer interactions, whether voice phone calls, e-mail, or Web-based communications. The comprehensive portfolio of Cisco customer contact solutions—including Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center—offers superior service and results in increased customer satisfaction. Contacts are routed to the most appropriate agent, based on business rules and objectives. Advanced computer-telephony-integration capabilities provide call-event and customer-profile information to an agent’s desktop. With the flexibility afforded by products such as the Cisco Unified Mobile Agent, agents can work from home or while traveling. Businesses of all sizes are seeing a good-sized return on their investment in Cisco Unified Communications and are now watching their output increase. |
