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Cisco Unified Communications Frequently Asked Questions (FAQ)

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Cisco Unified Communications combine all forms of business communications into a single, unified solution for powerful new ways to improve communication efficiency and productivity.

Cisco Unified Contact Center solutions integrate workflow applications and enable a virtual contact center.

The Cisco Unified Communications system is an open and extensible platform for real-time communications based on presence, mobility and the intelligent information network.

Open communications systems have to power to revolutionize and level the playing field, enabling the communication of innovative ideas from any level of the organization.

Cisco and its partners provide a lifecycle services approach to deploy and manage the Cisco Unified Communications system. New Cisco Operate Services for Unified Communications combine technical support services capabilities such as server replacement, application software updates and hardware and software problem resolution into one service that covers the entire system. To ensure proper deployment, Cisco is also offering Planning and Design Service Bundles and Optimization Services that are packaged for easy ordering.

Organizations that use a single, primary vendor for IP telephony have a 43 percent lower network cost of ownership than those that use multiple vendors. Cisco is unique in that it offers a unified communications platform that it can deliver on its own.

Organizations using unified messaging reported that employees saved 43 minutes per day from more efficient message management while mobile workers saved 55 minutes per day.

Cisco WebEx meeting applications provide a full suite of web meeting applications with services to deliver presentations, share documents, demonstrate applications or control a remote desktop.

The ability to quickly develop and easily manage customized applications: Cisco Unified Application Environment 2.5, a rich portfolio of applications and development tools, makes it possible for web or enterprise developers, who have not yet developed telephony and unified communications skills, to use their current development tools to quickly and easily integrate network services and advanced unified communications capabilities (such as presence) with other business applications or develop entirely new transformational applications.

Cisco offers a wide range of multimedia conferencing solutions that integrate voice, video, and web conferencing capabilities to make remote meetings natural and effective. According to Frost & Sullivan, Cisco is the market leader in both web conferencing and on-premises voice conferencing.

Cisco Unified Communiations gives companies the ability to efficiently access data on demand, to effectively interact with virtual teams all over the world, and to manage these interactions on the go in real time, just as if you were everywhere at once.

Although Cisco standards-based systems work with an array of third-party phones and dual-mode devices, Cisco also offers one of the largest portfolios of IP phones in the industry. The portfolio includes the basic, business, and manager models of Cisco Unified IP phones, including the new 24-button Cisco Unified IP Phone 7931G, the new Cisco Unified Wireless IP Phone 7921G, the Cisco Unified IP Phone 7985G video phone, and numerous Cisco Unified Communications clients

Encompassing IP voice, data, and video communications products and applications, the Cisco Unified Communications system helps organizations communicate more effectively, streamline business processes, and positively affect financial results.

With automated voice self-service solutions—including Cisco Unified Customer Voice Portal and Cisco Unified IP Interactive Voice Response (IP IVR)—many calls do not require agent assistance. Cisco voice self-service solutions use automated speech recognition and text-to-speech to enable callers to obtain personalized answers to increasingly complex questions and conduct business in new and innovative ways. Customers can, for example, pay bills, order products, and track deliveries—all without the costs of interacting with a live agent. The open architecture of Cisco Unified Customer Voice Portal allows callers to access content also used in Web-based interactions, resulting in a consistent customer experience, regardless of the self-service media channel.

Even a small or a medium sized business can derive many benefits from the Cisco Unified Communications system's ability to be easily enlarged when the workload and the need arises.